Terms of service

Terms & Conditions

Effective Date: August 22, 2024

Welcome to the TruFibr website. By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.

1. About TruFibr

TruFibr is a brand of Tru Nutrition (Pvt.) Ltd., dedicated to providing wholesome, natural, fiber-rich functional foods designed to support digestive wellness and a healthy lifestyle.

Our products are intended to complement a balanced diet and healthy lifestyle. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease.

2. Regulatory Information

TruFibr products are categorized as food products and do not fall under the jurisdiction of the Drug Regulatory Authority of Pakistan (DRAP).

Our products are manufactured at Go Natural Products, a manufacturing facility that:

  • Is registered with the Drug Regulatory Authority of Pakistan (DRAP) for its manufacturing operations.

  • Holds the required Punjab Food Authority (PFA) registrations and certifications for food manufacturing.

These registrations apply to the manufacturing facility and should not be interpreted as DRAP approval, registration, or endorsement of the TruFibr products themselves.

3. Product Information

We strive to provide accurate information regarding ingredients, nutritional values, and product descriptions. However:

  • Natural ingredients may vary slightly in color, texture, aroma, or taste from batch to batch.

  • Product images are for illustration purposes only and may differ slightly from the actual product or packaging.

  • Ingredient sourcing may change occasionally while maintaining our quality standards and intended nutritional profile.

4. Health Disclaimer

The information provided on this website is intended for general educational and informational purposes only.

It is not medical advice and should not replace consultation with a qualified healthcare professional.

If you are pregnant, breastfeeding, have a medical condition, are taking medication, or have known allergies, please consult your physician before consuming TruFibr.

5. Allergens

Certain TruFibr products may contain or be processed with ingredients such as:

  • Peanuts

  • Tree nuts

  • Seeds

  • Other naturally occurring allergens

Please carefully review the ingredient list before consumption.

6. Orders & Payments

By placing an order, you agree that:

  • All information provided is accurate.

  • Payment must be completed before order processing unless otherwise agreed.

  • Prices are subject to change without prior notice.

  • Promotional offers may be modified or discontinued at any time.

7. Shipping & Delivery

Delivery timelines are estimates and may vary depending on your location, courier operations, weather conditions, or unforeseen circumstances.

Tru Nutrition is not responsible for delays caused by third-party courier services.

8. Returns & Refunds

Due to the nature of food products, we cannot accept returns of opened or consumed products.

Refunds or replacements may be provided only if:

  • You receive the wrong product.

  • The product arrives damaged during transit.

  • The product has a verified manufacturing defect.

Any issue must be reported within 48 hours of receiving your order, along with clear photographs of the product and packaging.

9. Storage Instructions

For best quality:

  • Store in a cool, dry place.

  • Keep away from direct sunlight and excessive heat.

  • Reseal the pouch after opening.

  • Keep out of reach of young children.

10. Intellectual Property

All website content, including logos, product names, packaging designs, graphics, photographs, text, videos, and trademarks, are the intellectual property of Tru Nutrition (Pvt.) Ltd. and may not be copied, reproduced, or distributed without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Tru Nutrition (Pvt.) Ltd. shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use our products or website.

Our total liability shall not exceed the purchase price of the product purchased.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy. We do not sell customer information to third parties.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Pakistan.

14. Changes to These Terms

Tru Nutrition reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the revised Terms.

15. Contact Us

Tru Nutrition (Pvt.) Ltd.

Email: support@trunutrition.co

Website: www.trunutrition.co

For customer support, product information, or order-related queries, please contact us through the details above.